REFUND AND RETURNS POLICY

Welcome to HIGH VOLUME STORE LLC. We are committed to providing you with high-quality school bags and hope you are completely satisfied. If you need to return or exchange an item after purchase, please carefully read the following refund terms.

Refund Policy Overview
We offer a 30-day refund and exchange guarantee to ensure your satisfaction with your purchase. During this period, you can choose to return or exchange eligible items.

Return Conditions
Condition of Returned Items:
Returned items must be unused and in their original packaging with all tags attached.
Thank you for carefully selecting your items before purchasing. If you receive a defective item or an item that does not match your order, please contact us as soon as possible.

Return Process
If you decide to return an item, please follow these steps:
Submit a return request: Contact our customer service team via email: [email protected] or phone: 646-665-9880. Please provide your order number and reason for return.
Obtain return authorization: Once your request is approved, we will send you a return authorization and detailed return instructions.
Prepare the return package: Place the item in the package with its original packaging, including all accessories and accompanying instructions. Ensure the packaging is secure to prevent damage during transit.
Ship to the return address: 10 FORREST ST APT 6H, BROOKLYN NY 11206
Keep proof of postage: Please keep your proof of postage for reference to ensure you can track the return package.

Processing Time
We will process your return within 5-7 business days of receiving the returned item and confirm the condition of the returned item. Once the return is confirmed, the refund will be processed according to the original payment method.
Your bank or payment platform may require additional time to process the refund, which usually takes 3-5 business days.

Exchange Policy
If you wish to exchange an item, please follow the return process described above, and specify the new item you require when contacting customer service. We will process the exchange for you.

Thank you for choosing HIGH VOLUME STORE LLC. We hope you are satisfied with our products and services!