FAQ
Welcome to the HIGH VOLUME STORE LLC website. Before using our services and products, please carefully read the following terms and conditions. These terms are designed to answer some common questions you may have and ensure you have a clear understanding of our services.
How do I place an order?
You can browse our product catalog, select your desired bags, add them to your shopping cart, and then follow the prompts to complete the purchase process.
How do I change or cancel an order?
Once an order is confirmed and payment is completed, you can request to change or cancel your order within a certain timeframe through our customer service team. Please note that some orders may not be changeable or cancellable, depending on processing time.
What is the shipping time?
We usually process orders within 1-3 business days after receiving the order and provide tracking information after shipment. The specific shipping time depends on your geographical location and the shipping method you choose.
What are the shipping costs?
Shipping costs depend on the size and weight of the order and your delivery address. All shipping cost information will be clearly displayed at checkout.
How do I return an item?
If you are not satisfied with your purchased bag, you can request a return within 30 days of receiving the product. Please ensure the product is unused and in its original packaging. Return requests can be made through our website or customer service.
How long does it take to process a refund?
Once we receive your return and confirm its condition, refunds are usually processed within 5-7 business days and returned to your original payment method.
What if I receive a damaged item?
Please contact our customer service team immediately, providing your order number and photos of the damaged product. We will arrange for a replacement or refund after verifying the situation.
What is the product quality guarantee?
All products undergo strict quality checks. If you have any questions about product quality, please contact us promptly.
How can I contact you?
You can contact our customer service team through the following methods:
Phone: 646-665-9880
Email: [email protected]
Our customer service team will respond to your inquiries as soon as possible during business hours.
How is my personal information handled?
We highly value your privacy. You can view our privacy policy to understand how we collect, use, and protect your personal information.
If you have any other questions about the above terms and conditions, please visit the “Frequently Asked Questions” section on our website for more information and answers. Thank you for choosing HIGH VOLUME STORE LLC. We look forward to providing you with excellent products and services!
